Returns & Exchanges
At TWENTYTM, we want you to be completely satisfied with your beauty experience. If a product isn't the right fit for your skin or routine, we offer a 30-day return window for unopened or gently used items.
Initiate Your Request
Log into your TWENTYTM account and select the order you wish to return, or contact our beauty concierge team with your order number to start the process.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all lids are tightened to prevent leakage during transit, and include your packing slip.
Ship It Back
Affix the pre-paid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing