Frequently Asked Questions
Everything you need to know about TWENTYTM beauty and skincare.
Are TWENTYTM products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All TWENTYTM products are 100% cruelty-free and formulated without any animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Currently, TWENTYTM ships to over 25 countries. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your skincare products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle; however, we always recommend performing a patch test before incorporating a new product into your routine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.